Privacy Policy

This Privacy Policy describes how DS Spectrum Enterprises ("we", "us") collects, uses, and protects personal information through the Shuttly mobile application and associated web services, used to manage badminton club memberships and court sessions.

We collect the following personal information when you register or use Shuttly:

• Name — used to identify you within your club
• Email address — used for account login and notifications
• Phone number — used for club communication and payment SMS notifications
• Club membership details — your club, player type, and registration date
• Session attendance records — sessions attended and associated costs
• Account balance and top-up history — payments made to fund court session fees

• Managing your club membership and badminton session bookings
• Processing and tracking payments for physical court sessions
• Sending session reminders, payment receipts, and club announcements
• Allowing club administrators to manage attendance and billing
• Improving the reliability and features of the Shuttly application

Your data is used exclusively for club administration purposes. We do not use your data for advertising or sell it to third parties.

Your data is stored on secure servers hosted in Australia. We implement industry-standard security measures including encrypted connections (HTTPS/TLS) and access controls to protect your personal information.

Account passwords are never stored in plain text. Reset codes expire after a limited time and are single-use.

We do not sell, rent, or trade your personal information. Your data may be shared only in the following limited circumstances:

• Club administrators — your name, contact details, and session history are visible to authorised administrators of your club for the purpose of managing membership and billing
• Payment processors — if you top up your account balance via card, your payment is processed by a third-party provider (Stripe) subject to their own privacy policy
• Legal requirements — if required by law or legal process

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data (subject to legal retention obligations)

To exercise any of these rights, contact us at support@dsspectrumenterprises.com.au.

Shuttly may be used to manage junior players' session attendance. Accounts for minors are created and managed by a parent or guardian. We do not knowingly collect personal information directly from children under 13 without parental consent.

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent update. Continued use of Shuttly after changes constitutes acceptance of the updated policy.

For any privacy-related questions or concerns, please contact:

DS Spectrum Enterprises
Email: support@dsspectrumenterprises.com.au